Updated on May 14, 2023
I will take every measure to accommodate you as a valued customer.
For physical products, if you receive the wrong item due to my error, I will gladly provide you with a prepaid return shipping label for the item and replace it at no expense to you ASAP.
You MUST contact me first before returning ANY item, and obtain an RA (Return Authorization) number. ANY item returned to us without an RA number will be refused and returned to you at your expense. The return procedure will be explained to you when you receive your RA number. You must also return items in their original UNDAMAGED packaging. It is a very simple process.
Download items are not eligible for refund.
There are no refunds for services rendered that have been paid for and services fulfilled.
I will refund the cost of a session if you need to cancel. However, If you need to cancel a scheduled session you must let me know at least 24 hours prior to the session time so that we have time to make your spot available to those on the waiting list. If you must cancel within less than 24 hours, your only option will be to reschedule, but there will be no refunds for cancellations within less than 24 hours.
Refunds processed on my end are accomplished by an automatic reversed back to the payment method that you used to make the payment. Everything is encrypted on my end, so I do not actually see the payment information for transactions created through the automated process on my site. I also do not store payment information.
Refunds for payments made with PayPal and debit cards, will show up on your PayPal account or checking account almost immediately, or at least within 12-24 hours depending on a bank's operating protocol regarding holidays or weekends. Refunds for payments made with an actual credit card usually occur within 72 hours. However, they can show up on credit card accounts anytime between the time of the refund up until the next billing statement is generated and provided to you, since the funds on a credit card account are not actual cash dollars like funds in checking accounts, or PayPal accounts.